In order for the company to adhere to the "all-round, high-quality, fast" service standards and target customer satisfaction, Nanguang Machinery's after-sales service commitment is as follows:
I. Service Commitment
1. The company has formed a group of professional emergency repair service teams, experienced field engineers and senior technicians, and can rush to the scene for repair and replacement of any problems that occur.
2. Within one week after the product is delivered, the staff of our company's after-sales service department will conduct telephone follow-up consultation according to the customer's contact information until the customer is satisfied.
3. All complaints about product quality will be answered within 1 hour, rushed to the scene within 48 hours, and determined measures to repair and replace according to the situation of the complaint.
4. Our company promises that all maintenance personnel will be available on call to better solve customers' problems.
5. Expenses related to product quality during the warranty period shall be borne by our company.
6. For products that exceed the warranty period, our company promises to regularly visit and maintain the product for life.
Mode of transportation
1. All goods are free to install, debug and install and maintain. The maintenance staff tells the customer how to perform product maintenance until the other party is satisfied.
2. After the installation and commissioning of all goods is completed, the customer can leave the site only after inspection and acceptance by the customer.